WEN
Draft for review by a UK solicitor before publication.

Terms of Use

Last updated: 14 November 2026

These terms are an agreement between you and WEN Global LTD, registered in England and Wales, company number 17527314, registered office 66 Paul Street, London, England. By using the WEN app or website you agree to them. Please also read our Privacy Policy.

Using WEN

WEN is free to use, and you can use its core features without an account. You must be 16 or over. You must use WEN in line with the law where you are.

WEN numbers and accuracy

A WEN number points to a small area of about 10 metres. How accurate your number is depends on your device’s GPS and where you place the pin. Address details filled in automatically may be estimates, so please check them. Always confirm a location before relying on it for anything important.

Emergencies

WEN is not an emergency service. In an emergency, call your local emergency number. SOS features help you call and share your location, but they depend on your phone, battery, signal and local numbers, and we cannot guarantee they will work every time.

Offline use

Some features work without internet. Actions saved to send later are delivered when you reconnect, but delivery is not guaranteed.

What you share and publish

You are responsible for the information you enter, share or publish, including business and talent profiles. It must be accurate and you must have the right to share it. Do not share another person’s location without their permission.

Things you must not do

Other services

WEN uses maps built on OpenStreetMap, and lets you open a location in Google Maps, Apple Maps or Waze, share through WhatsApp, or call through your phone. Their own terms apply when you use them.

Ownership

The WEN app, website, name, logo and number system belong to WEN Global LTD. We give you a personal, non-transferable licence to use the app for its intended purpose.

Changes to WEN

We may update, change or pause features, especially while WEN is in its pilot phase. If we change these terms in an important way, we will tell you first.

Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, WEN is provided as it is, and we are not responsible for losses that were not foreseeable or that arise from how you use a location. If you are a consumer, your legal rights are not affected.

Ending use

You can stop using WEN at any time. We may suspend access if these terms are broken.

Law

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring claims in your local courts.

Contact

Questions about these terms: hello@wenaddress.com.